Ex5 Privacy Policy — Malaysia User Data Protection
This policy explains how ex5 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy is governed by the Malaysian Personal Data Protection Act 2010 (PDPA).
1Information We Collect from You
When you register and use the ex5 platform, we collect several categories of information to keep our services running smoothly and securely:
Account Information
Includes full name, date of birth, phone number, email address and encrypted password. This information is required to create and verify your account and to ensure only eligible users can access the platform.
Device & Browser Information
We collect technical data including device type, operating system, browser version, IP address and language settings. This data is used to ensure the platform displays correctly across all devices and to detect any suspicious access.
Payment Information in MYR
Deposit and withdrawal records in MYR are retained for financial compliance purposes and to support customer service. Full card or bank account details are not stored on our servers — payment processing is handled by providers that meet industry security standards.
Usage Data
We record usage patterns including games played, session duration, access frequency and betting history. This data is used to improve the user experience and meet internal compliance requirements.
2Why We Use This Information
Ex5 uses collected information solely for legitimate and transparent purposes. Here are the primary ways your data is used:
- Identity verification and account security: Verifies that each account belongs to a genuine individual who meets the platform's eligibility requirements.
- MYR deposit and withdrawal processing: Manages financial transactions accurately and ensures winnings are paid out to the correct users.
- Customer support: Enables the ex5 support team to resolve account, payment and game-related queries more efficiently.
- Fraud prevention: Detects and prevents fraudulent activity, promotion abuse, money laundering and unauthorised access.
- Platform improvement: Analyses aggregated usage patterns to improve platform design, performance and game selection.
- Legal compliance: Meets the reporting and record-keeping obligations required under applicable Malaysian law.
Ex5 will not use your data for third-party marketing purposes without your explicit consent.
3Cookies, Tracking and Your Choices
The ex5 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth technical operation. We use several types of cookies:
Essential Cookies
Required for core platform functions such as login session authentication, basket integrity and security settings. These cookies cannot be disabled as they are essential to platform operation.
Analytical Cookies
Used to understand how users interact with the platform, including frequently visited pages and session duration. This data is processed in aggregate form without identifying individual users.
Preference Cookies
Stores your preferences such as language selection and display settings to ensure a consistent experience on every visit. You can delete cookies through your browser settings at any time, though this may affect the functionality of certain platform features.
4Data Storage, Security & Information Sharing
Data Security
All user data is stored on servers protected by SSL encryption and strict access controls. ex5 adheres to industry security standards to safeguard personal information against unauthorised access, disclosure or modification. User passwords are stored in hashed form and are not readable by anyone, including our internal team.
Retention Period
Active account information is retained for as long as your account remains active. Once an account is closed, data will be kept for the period required by Malaysian law before being securely deleted.
Third-Party Sharing
Ex5 does not sell or rent users' personal data to any third party. Information may be shared with legitimate payment service providers solely to process transactions, or with relevant authorities where required by Malaysian law. All third-party providers involved are bound by strict data protection agreements.
5Your Rights as a User & How to Exercise Them
As an ex5 user in Malaysia, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If any information we hold is inaccurate or incomplete, you may request a correction via the account settings section or by contacting the ex5 support team. Some changes may require supporting documentation for verification.
Right to Erasure
You may request deletion of your account and personal data by contacting ex5 support. Please note that certain records may need to be retained to fulfil legal obligations even after account closure.
Policy Updates and Contact Us
Ex5 reserves the right to update this privacy policy at any time. Users will be notified of material changes via a notice on the platform. If you have any questions about this policy or wish to exercise your rights, please contact us at: [email protected] or visit FAQ page us.